Our support team will be pleased to assist you if required.

Following the installation, we can support you with the following services surrounding the appliances:

  • 5X8 telephone and email support
  • Software updates via the secXtreme download area
  • Offline updates for honeyBox® appliances which are operated in protected network segments without internet access (optional)
  • Next Business Day Hardware Pre-Exchange (NBD) within Europe for hardware appliances (optional, not available for all models of hardware in all countries)
  • Warranty extensions for the replacement of defective hardware within Europe (optional)
  • The possibility to remove and keep (optional) the hard disk or the flash disk in order to return defective hardware.
  • Advice and support with security incidents, e.g. IT forensics (according to cost)